One inbox, read by the people who pack the orders. No ticket number, no queue position, and no bot pretending to be a first line.
Live chat is loading. If it does not appear, email hello@beautifulbody-shop.com.
No need to stay on the page. It reaches the same people as the chat, and the reply comes by email, usually within one working day.
The form needs JavaScript to send. Email hello@beautifulbody-shop.com instead and it reaches the same people.
We reply by email to , usually within one working day. Nothing more to do here.
Live chat, at the top of this page, is best for a quick question. Once you have sent a message, the conversation follows you: a small bubble in the corner of every other page opens it again until we close it, and then asks how we did. It goes to the same people as the email, not to a separate outsourced desk, which is why it is only staffed when they are. When nobody is on, it says so rather than showing a hopeful green dot. A message left then still reaches us, and the reply comes by email.
The message form, under the chat, is for writing once and leaving. It lands in the same place as the chat, and the answer comes by email. It takes text only, so anything with a photo is better sent by email.
Order numbers, returns, a size you are unsure about, a compression grade that did not match. Attach a photo if something arrived wrong. It saves a round trip.
hello@beautifulbody-shop.com Answered within one working day, usually soonerYou do not need to message first. The returns page covers the window, the condition and who pays postage, and starting one does not require a conversation.
Returns & refunds 30 days from the day it arrivesBeautiful Body sells in the United States, so every hour below is in US Eastern Time (ET). Our team works overnight US time, which means replies often arrive while you sleep.
| Days | US Eastern (ET) |
|---|---|
| Sun-Thu | 8:00pm - 6:00am ET |
| Fri-Sat | Closed |
The overlap is the honest part. Our working day lands overnight for most of the US, so a message sent during your afternoon is usually answered while you sleep and waiting when you wake up. A message sent in your morning waits until ours.
Email with the order number and a photo. That is the whole process. No ticket, no case number.
Training notes and new drops. One email a week.
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