Talk to a person
Sizing, load ratings, an order that went sideways. Send it over and a person answers, not a ticket number.
Support runs around the clock and the median first reply is under 4 hours. You get a person rather than a queue position, and the same person tends to see the thread through.
Before you write
Two things answer most messages faster than we can, so they are worth thirty seconds first:
- Where is my order? The shipping confirmation carries a tracking link per box, and it updates before we hear anything.
- Which size or grade? The size guide covers what to measure, and every product page carries that item's real dimensions and its compression grade.
What to include
If it is about an order, the order number gets us there in one reply instead of three. If something arrived damaged, a photo of how it arrived shortens the exchange by about a day. If it is about a fit, tell us which grade you ordered and what it did.
Common questions
Can I change or cancel an order?
Until the parcel is picked, yes. Message us as soon as you can with the order number. Once tracking is live it has to run its course, and then it becomes a return, which is 30 days from delivery either way.
The compression grade was wrong for me. What now?
Send it back and tell us which grade you expected. That is exactly what the guarantee covers, used or unused, and a grade that felt wrong to you is the most useful thing we can learn from a return. The returns page has the specifics.
Do you sell wholesale, or work with gyms and coaches?
Ask. Neither is a standing programme yet, but both are conversations we are happy to have, and a coach who wants to grade a rack of apparel is exactly who the scale was built for.
I want to post about gear I own.
That is the affiliate programme, and there is no follower minimum. Post a 15-second clip of the gear in your own space, tag the product, and earn on the orders it brings in.
Where to reach us
Emailsupport@beautifulbody-shop.com- InstagramSend a direct message — opens in a new tab
- FacebookSend a direct message — opens in a new tab
We are also on TikTok, YouTube and Threads, though those are for watching rather than writing — a message there may sit a while.