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Questions people actually ask

Grouped by when they come up, not alphabetically. If the answer is a number, the number is here rather than a link to somewhere it might be.

Before you buy

Is every product graded for compression?

No. Some of our own apparel lists a compression grade - Light, Medium or Firm - and the product page shows it where it exists. It is a plain-words guide to how the piece feels, not a lab measurement, and a product with no grade listed simply does not show one.

Are these your own products or someone else's?

Both, and the page says which. The "Show Up" tee and the Sculpt leggings are our own line and are marked Exclusive. Everything else - rollers, bells, benches, recovery tools - comes from makers we chose to stock.

Do you ship outside the United States?

No. US only, and the checkout will not let you get partway through and discover that. We would rather turn the order down than take money for a delivery we cannot make well.

What does a product page tell me?

The price, the sizes, and a load rating or compression grade where the product has one. Where there is no figure, we leave the field empty rather than fill it with a guess. Star ratings on a card are from the maker's own listing, and the card labels them that way.

Compression & sizing

Which compression grade should I pick?

Light for warm-ups, rest days and wearing out of the house. Medium for most sessions and most people - if you are unsure, this is the answer. Firm for heavy lower body and long runs.

The three-question fit finder on the homepage asks this and writes your answer into the collection filters, so you keep browsing with it applied.

What force does each grade correspond to?

None. Light, Medium and Firm are plain-words guides to how a piece feels, not a measured force, and a millimeter-of-mercury figure is a claim we could not stand behind.

We would rather say that plainly than quote a range nobody measured.

Do they run true to size?

The reviews say so, and the product page prints that verdict rather than us asserting it.

Does the compression wash out?

No. Cold wash and hang dry, and the grade holds. What kills elastane is heat, so the tumble dryer is the thing to avoid rather than the washing machine.

Delivery

How much is shipping?

Free, on every US order, with no minimum. There is no threshold to spend your way up to and no express tier that quietly costs extra at the last step.

How long does it take?

Picked and packed the same day where we can, a tracking number by email in one to two days, and arrival usually within three to seven. The 30-day guarantee starts the day it arrives, not the day you ordered.

Can I track it?

Yes. The tracking number arrives by email, and you can also look an order up with the order number and the email address you used, without signing in.

Returns

What is the returns window?

30 days, counted from the day it arrives rather than the day you ordered - so a slow delivery does not eat into it.

Can I return apparel I have worn?

Tried on, yes. Trained in, no - for the reason you would want from anyone else's return. Compression only tells you anything once you have moved in it, so try it at home and move properly; that is not "worn".

Who pays return postage?

See the returns policy, which is the page that has to stay correct - repeating the answer here is how the two end up disagreeing.

Using the gear

Is the ab roller safe for my lower back?

Rolled out from the knees with control, yes. The kit includes a knee pad because the floor, not the wheel, is what stops most people. There is a progression in the training log that builds it without loading a rounded spine.

We are a shop, not a clinic. If something already hurts, that is a question for a physio rather than for us.

What is the bench rated to?

265 lb (120 kg), printed on the product card and in the spec table. That is total load - you plus what you are holding.

Do I need all of it?

No. A roller, a bell and a bench train the whole body in one corner of a room, which is why those three are the starter bundle. The rest is preference.

Account & payment

Do I need an account to order?

No. Guest checkout is the default and an account only exists to save addresses and show order history.

What can I pay with?

Card - Visa, Mastercard and Amex - processed by Stripe. Card details never touch our servers. If a wallet or instalment option is not on the checkout page, it is because it is not switched on, not because it failed.

Is there tax at checkout?

No sales tax is added. The total you see in the cart is the total charged.

Not answered here?

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