Privacy

What we collect, why we collect it, and who else sees it. Written from what the site actually does rather than from a template.

This page covers Beautiful Body, the shop you are reading. It was written from the site's own code rather than from a template, and it describes what happens today rather than what we might do later.

What we collect, and when

Nothing at all until you do something. Browsing the shop is anonymous: no account, no tracking script, and on a first visit no cookies are set.

• When you buy: your name, delivery address, email address and phone number. We need all of it to send you a parcel and tell you it is coming.
• When you create an account: your email address, your name if you give one, and a password we never see in readable form.
• When you message us on live chat: your name, your email address, what you wrote, and which page you were on. If you had a basket, its total is attached so we can answer without asking you to describe it.
• When you apply to the affiliate programme: what you type into that form.
• When you sign up for the newsletter: your email address, which of our forms you used, and the date. Nothing else — not your name, not your IP address.

We never see your card number. It goes straight from your browser to Stripe, who take the payment. What comes back to us is whether it worked, the last four digits, and the card type.

Cookies

Four, and every one of them exists to make something you asked for work. There is no advertising cookie and no analytics cookie on this site, so there is nothing here to opt out of:

• Your basket: remembers what you put in it, so it is still there when you come back.
• Your sign-in: keeps you signed in between pages. Set only if you have an account and use it.
• Signing up: holds your place for a moment during registration, then goes.
• Your region: remembers the country and currency you chose, so you are not asked twice.

Clearing them empties your basket and signs you out. Nothing else breaks, and nothing follows you to another website.

Who else sees your information

Only companies that do a specific job for us, and only the part they need for it. None of them may use your details for their own purposes:

• Stripe takes the payment. They receive your card details directly and your billing address.
• Resend sends our emails — order confirmations, password resets. They receive your email address and what the message says.
• Railway and Supabase host the shop and its database. Your order lives there.
• Our own admin system holds live chat conversations and affiliate applications, so the person answering can see what you wrote.

We do not sell your information, and we do not share it with advertisers. If that ever changes, this page changes first.

Where it is stored

The shop's database is in the United States, and our admin system is in Japan. Both are run by companies operating under standard contractual protections. Our admin system being overseas means your details leave the country, which is normal for online shopping and worth saying plainly rather than burying.

How long we keep it

• Orders: kept for as long as tax and consumer law require, which is seven years.
• Accounts: kept until you ask us to close yours.
• Live chat conversations: kept so we can pick up where we left off if you write again.
• Baskets that were never ordered: cleared as they expire.
• Newsletter signups: kept until you unsubscribe, then kept as a record that you did, so we do not add you back by mistake.

What you can ask us to do

Email us and we will do it. You do not need to give a reason, and it costs nothing:

• Tell you what we hold about you.
• Correct anything that is wrong.
• Delete it, except the parts we are legally required to keep, such as an order we have to hold for tax purposes.
• Send you a copy in a form you can take elsewhere.

We act within 30 days. Depending on the state you live in you may also have a route to your own attorney general or privacy regulator if we do not. We would rather you told us first, but the route exists either way.

Common questions