Thirty days from the day it arrives, on everything but custom prints, used or unused. Train in it, then decide whether it was right.
You have 30 days from the day your order arrives, not from the day you ordered it, so a slow delivery does not eat into them. After that we cannot offer a refund, which is the one part of this page with no flexibility in it.
Used or unused. Train in the gear. That is the only way to find out whether the grade and the load rating were right for you, and a guarantee that ended the moment you opened the box would be telling you to guess.
That covers everything we sell except a custom print from the print studio (below). If the compression grade was wrong for you, if the bench was not the height you pictured, or if the rope is simply not what you want to do three times a week, that is exactly what the window is for.
If something falls outside that, we tell you before processing rather than after. Nobody should discover a policy at the moment they are already waiting for money.
Different situation, and it is not yours to absorb. Message support with your order number and a photo of how it arrived. An item that turned up defective or damaged is replaced or refunded without a return trip in most cases, and we pay the shipping either way.
Tell us even if you do not want a replacement. A product that arrives broken more than once is a product we should stop selling, and we only find that out if people say so.
A tee, hoodie or crewneck printed with your words or your image in the print studio is made for you alone, so it is final sale: it cannot be returned for a change of mind or a wrong size. Check the preview, the size and the spelling before you add it to your bag. It prints as the preview shows.
Faults and printing errors reported within 30 days of delivery are replaced, the same as anything that arrives damaged. And if we cannot print your logo or photo well, we email you before anything is made and refund you in full.
We do, when the item was damaged, faulty or not as described. For a change of mind the return label is deducted from the refund, and the amount is shown to you before you confirm rather than turning up as a smaller number later.
Message support with your order number and what went wrong. You get a return label and an address within one business day. Do not post anything back before you have those, or it may not reach the right place.
We refund within 3 business days of the return being scanned in at the warehouse, to the payment method you used. Your bank then takes its own time, usually 2 to 5 days, to show it on the statement.
Thirty days from delivery, not from the day you ordered. The clock starts when the parcel reaches you, so however long it spent in transit is not taken out of your thirty days.
Yes, and that is the point of the guarantee rather than an exception to it. Reasonable wear from testing is fine. What is not covered is damage from misuse, and apparel returned without its hygiene liner intact.
We refund and let you reorder rather than holding stock against an exchange. It is faster, and you keep the price you originally paid if the item has since gone on sale.
Send it back, and tell us which grade you expected. A grade that felt wrong to you is the most useful thing we can learn from a return. We would rather have that than a customer who quietly stops buying.
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