Returns
Thirty days from the day it arrives, on everything, used or unused. Train in it, then decide whether it was right.
You have 30 days from the day your order arrives, not from the day you ordered it, so a slow delivery does not eat into them. After that we cannot offer a refund, which is the one part of this page with no flexibility in it.
The thirty-day guarantee
Used or unused. Train in the gear. That is the only way to find out whether the grade and the load rating were right for you, and a guarantee that ended the moment you opened the box would be telling you to guess.
That covers everything we sell. If the compression grade was wrong for you, if the bench was not the height you pictured, or if the rope is simply not what you want to do three times a week, that is exactly what the window is for.
The condition we expect
- Reasonable wear from testing is fine, and expected. A few sessions is what the window is for.
- Damage from misuse is not covered. Loading a bench past its printed rating is the common one.
- Apparel needs its hygiene liner intact. Without it we cannot accept it back, whatever the reason.
- Complete: the parts, the mat, the pump, whatever came in the box.
If something falls outside that, we tell you before processing rather than after. Nobody should discover a policy at the moment they are already waiting for money.
If it arrived damaged or faulty
Different situation, and it is not yours to absorb. Message support with your order number and a photo of how it arrived. An item that turned up defective or damaged is replaced or refunded without a return trip in most cases, and we pay the shipping either way.
Tell us even if you do not want a replacement. A product that arrives broken more than once is a product we should stop selling, and we only find that out if people say so.
Who pays the return shipping
We do, when the item was damaged, faulty or not as described. For a change of mind the return label is deducted from the refund, and the amount is shown to you before you confirm rather than turning up as a smaller number later.
How to start one
Message support with your order number and what went wrong. You get a return label and an address within one business day. Do not post anything back before you have those, or it may not reach the right place.
We refund within 3 business days of the return being scanned in at the warehouse, to the payment method you used. Your bank then takes its own time, usually 2 to 5 days, to show it on the statement.
Common questions
How long do I actually have?
Thirty days from delivery, not from the day you ordered. The clock starts when the parcel reaches you, so however long it spent in transit is not taken out of your thirty days.
Can I return something I have already trained in?
Yes, and that is the point of the guarantee rather than an exception to it. Reasonable wear from testing is fine. What is not covered is damage from misuse, and apparel returned without its hygiene liner intact.
Can I exchange it for a different size or colour?
We refund and let you reorder rather than holding stock against an exchange. It is faster, and you keep the price you originally paid if the item has since gone on sale.
What if the compression grade was wrong for me?
Send it back, and tell us which grade you expected. The scale exists so nobody has to guess, and a grade that felt wrong to you is the most useful thing we can learn from a return. We would rather have that than a customer who quietly stops buying.